Eb03 Privacy Policy — How We Protect Your Information
This document explains how the eb03 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Last updated: January 2026
Information We Collect from Users
When you register and use the eb03 platform, we collect several categories of information to ensure our services run smoothly and securely. The following outlines the types of information we collect:
- Account information — full name, phone number, email address, and identity verification details provided during registration.
- Device and browser information — device type, operating system, browser version, IP address, and device identifiers. This helps us detect suspicious login attempts and optimise the user experience on mobile devices.
- Local payment information — transaction details in Malaysian Ringgit (MYR) including the payment method used, transaction reference numbers, and deposit or withdrawal records. eb03 does not store full card numbers.
- Platform usage data — pages visited, games played, session duration, date and time of activity, and actions taken within the platform.
- Cookies and tracking technologies — information collected through session cookies and persistent cookies to maintain login status and understand usage patterns.
Summary of Data Collected
- Account registration information
- Device and browser data
- Transaction records in MYR
- Activity and session data
- Cookies and platform preferences
How This Information Is Used
Platform Operations
Processing registrations, verifying identities, enabling secure logins, processing MYR deposit and withdrawal transactions, and ensuring all eb03 platform functions operate correctly.
Account Security
Detecting and preventing fraudulent activity, unauthorised access attempts, and money laundering, while safeguarding the integrity of the eb03 betting platform for all users.
Service Improvement
Analysing aggregated usage patterns to improve interface design, expand game offerings, and optimise the platform experience — particularly for Malaysian mobile users.
Support Communications
Delivering important notifications regarding your account, responses to support enquiries, and technical information related to transactions or platform changes that affect your account.
Cookies, Tracking & Data Storage
The eb03 platform uses cookies to ensure a seamless user experience. There are two main types of cookies in use:
- Session cookies — active only while you are using the platform and automatically deleted when you close your browser or log out. These cookies store your login status and preferences during the session.
- Persistent cookies — stored on your device for a set period to recognise returning users and avoid repeated logins on the same device.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. eb03 does not use cookies to track your activity on other websites.
User data is stored on servers protected with SSL 256-bit encryption. Data retention periods are determined by operational needs and applicable Malaysian law. Data that is no longer required will be deleted or anonymised in accordance with eb03's internal procedures.
Sharing Information with Third Parties
Eb03 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where information sharing may occur:
- Payment processors — transaction details are shared with approved payment service providers to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
- Legal requirements — eb03 may be required to disclose certain information to Malaysian authorities where mandated by law, court order, or official investigation.
- Fraud prevention — in cases involving identity verification or fraud investigations, relevant information may be shared with the appropriate agencies to protect platform integrity and the safety of other users.
We Will Not Share Your Data For
- Advertising or marketing purposes by third parties
- Sale to analytics companies or data brokers
- Sharing with other betting or entertainment platforms
- Any purpose not directly related to the operation of your account
User Rights, Policy Updates & How to Contact Us
As an eb03 platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access — you have the right to request a copy of the personal information we hold about you. Such requests can be submitted through customer support.
- Right to Rectification — if any information we hold is inaccurate or out of date, you may submit a correction request. Basic account information can be updated directly in your account settings.
- Right to Erasure — you may request the deletion of your account and personal data, subject to legal retention requirements and relevant operational obligations.
- Right to Restrict Processing — in certain circumstances, you may request that we restrict how we use your data while a dispute or investigation is being resolved.
Eb03 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via an in-platform notice or by email to affected users. The date of the most recent update will always be displayed at the top of this page.
For any enquiries regarding your data privacy, please contact the eb03 support team:
- Email: [email protected]
- Live Chat: Available 24 hours within the platform after logging in
You may also refer to our FAQ page for additional information on account and privacy matters.
Summary of User Rights
- Access to your personal data
- Correction of inaccurate information
- Account deletion upon request
- Restrictions on processing in certain situations
- Notice of material policy changes
Related Documents
Return to the eb03 platform or explore other sections you need.