Eb03 Responsible Gaming — A Guide to Playing Healthy
Eb03 believes that online entertainment is most rewarding when enjoyed with awareness and in control. This page provides guidance, tools, and resources to help you enjoy our platform in a healthy and responsible way.
Updated: January 2026 — For Malaysian users aged 18 and above.
Eb03's Commitment to Healthy Gaming
The eb03 platform was built not just for entertainment — it was built with responsibility in mind. We understand that for some users, gambling can develop into unhealthy habits if left unchecked. That's why we provide a range of tools and guidance as part of our user experience.
Responsible gaming means playing as a form of entertainment — not as a way to earn income, escape stress, or chase losses. eb03 encourages every user to set their own personal limits and to stop playing when it no longer feels enjoyable.
We invite all users to read this guide and make use of the control features we provide. Your mental and financial wellbeing matters far more than any game.
eb03 Responsible Gaming Principles
- Play for entertainment, not as a source of income
- Set time and budget limits before you play
- Don't play when you're stressed or upset
- Take regular breaks from the platform
- Keep a healthy balance between entertainment and everyday life
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first step to getting help. Consider whether any of the following situations feel familiar to you:
Spending beyond your means
Using money meant for daily necessities — such as rent, food, or bills — to gamble.
Chasing losses
Continuing to play purely to chase losses — this is one of the clearest warning signs.
Loss of time control
Repeatedly playing longer than planned and finding it hard to stop even when you want to.
Disclaimer
Prioritising gambling over work, family, or important personal relationships.
Anxiety and stress
Feeling anxious, restless, or irritable when you can't access the platform or during periods when you're not playing.
Concealing gambling activity
Hiding or lying to family and friends about how much time or money you spend gambling.
If you recognise two or more of the signs above in yourself, we encourage you to use the available self-control tools or seek professional help.
Guide to Setting Realistic Time and Budget Limits
Setting limits before you start playing is the most effective way to keep your gambling in check. Here's a practical guide you can follow:
- Daily/weekly budget limit — decide how much in MYR (RM) you are comfortable spending as entertainment. Think of it like a movie ticket — once the money is gone, the session ends.
- Time Limits — set a specific play session duration, such as one hour only. Use your phone's timer as a reminder.
- Don't top up your budget mid-session — if you've hit your limit, stop — even if it feels like you're "almost there." Game outcomes cannot be predicted.
- Keep your entertainment funds separate from money set aside for essentials — use a separate account or wallet dedicated to entertainment so it is easier to keep track.
- Taking a Break — take a complete break from the platform for at least a few days each month to maintain a healthy perspective.
Available Self-Control Features
Eb03 provides several self-control tools that you can activate at any time through your account or by contacting our customer support:
Deposit Limits
You can request a maximum deposit limit — daily, weekly, or monthly — on your account. These limits help you manage how much money you put into the platform over a given period.
Break / Cooling-Off
If you feel you need some time away from the platform, you can request a temporary break. During this period, you will not be able to access your account — useful when you need space to step back and reassess.
Self-Exclusion
For those who need a stronger measure, self-exclusion allows you to voluntarily close your account for an extended period. To apply for self-exclusion, contact the eb03 support team directly.
To activate any of these features, log in to your account or reach our support team via 24-hour Live Chat or email at [email protected]. All requests are handled promptly and without judgment.
Minor Protection
Eb03 takes the protection of children and young people very seriously. This platform is intended for adults aged 18 and above only. We apply age verification measures during registration and reserve the right to request verification documents at any time.
If you share a device with a family member under the age of 18, we encourage you to:
- Log out of your eb03 account every time you finish using the platform
- Do not save passwords on shared devices
- Using parental control features or app restrictions available on your device
- Keep your login credentials safe and confidential
If you suspect that someone under the age of 18 has accessed an eb03 account, please contact our support team immediately so the appropriate action can be taken.
Important Reminders
- Minimum age: 18 years old
- Log out every time you use a shared device
- Don't save passwords on shared devices
- Contact support if you have any concerns about underage access
- Eb03 will close any account confirmed to belong to an underage user
Maintain Life Balance & Seek Professional Help
Healthy entertainment is just one small part of a balanced life — not the centre of it. eb03 encourages all users to maintain a balance between online activity and real life: time with family, hobbies, exercise, and work.
If gambling starts affecting your sleep, relationships, health, or finances, it's time to seek help. Reaching out for support is not a sign of weakness — it's a smart and courageous decision.
Eb03 encourages users who need support to reach out to relevant professionals or organisations. Our support team is also on hand to assist you with information and connect you to the right resources.
Contact eb03 Support
- Live Chat: Available in-platform on eb03, 24 hours a day
- Email: [email protected]
- All communications are confidential and non-judgmental